GENERALLY
This website www.vildiridis-jewellery.gr refers to the company's online store (e-shop) under the name "HEIRS OF ALEXANDRO VILDIRIDI JEWELRY - WATCHES" and the distinctive title "ART & STYLE BILDIRIDIS JEWELRY STORE" (A.F.M.: 097286795, D.O.Y.: B THESSALONIKI). The headquarters of the company is located at 31 TSIMISKI STREET THESSALONIKI 54624, TEL: (+30) 2310273072, e-mail: [email protected]
GENERAL TERMS
The primary concern of the company is to quote the terms that govern its rights and obligations to all users who will visit its website www.vildiridis-jewellery.gr and aims to inform them about their rights, obligations and to better serve them in the search and acquisition of the products they wish to buy from this online store.
TERMS AND CONDITIONS OF SALES
Every user who enters this online store and makes use of the services provided or places an order by phone at the phone number (+30) 23110273072 and hours Monday - Wednesday - Saturday 10:30 to 16:00 and Tuesday - Thursday - Friday 10:30 – 14:30 & 17:30 to 21:00, it is deemed that you consent and unconditionally accept the conditions set forth herein. In the event that the visitor/user does not agree with the terms, he must avoid using the services of the online store as well as any telephone order of products from the store.
THE ITEM SOLD
The characteristics of the sold items are available and can be accessed by searching the corresponding product name.
PRICES OF PRODUCTS
All prices quoted for products available through E-Goldenshop include VAT 24% and do not include shipping or cash on delivery costs. These prices concern the products, but also the quantities, provided they are available and sufficient, while E-Goldenshop reserves all rights to change the prices of the products sold without prior warning.
ORDER SUBMISSION/CANCELLATION – CONSUMER PROTECTION
Placing an order through the e-shop constitutes a distance sales contract regulated by the legislative framework of Law 2251/1994, as amended. It constitutes a binding offer to purchase the products in question at the total price indicated when submitting the order, including VAT, packaging and shipping costs, other applicable charges and any discounts to which you are entitled as a guest/customer.
You can place a valid order through the e-shop if you are legally competent according to the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and are not legally bound to enter into a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be placed by legally incompetent persons.
PAYMENT FOR PRODUCTS
That www.vildiridis-jewellery.gr aiming at the facilitation of transactions but also at your immediate service, provides all the following payment options:
- Bank account deposit
- Payment by credit/debit card
- Payment at our store upon delivery
WITHDRAWAL
Every user who has made a purchase from this online store has the right of withdrawal within 14 calendar days from the date of receipt of the product. In this case the customer is obliged to return the product in its original condition.
In order for the customer to exercise the right of withdrawal, he must return the entire package together with the documents.
If you wish to change or return the product you purchased, you can do so within 14 calendar days from the date of purchase. You should call us first on 2310273072 and then we will guide you.
All products returned to our company go through quality control in order to proceed with the exchange / refund process.
Product returns are not accepted by gift recipients, special orders, as well as if the jewelry has undergone any conversion (eg engraving, ring size change, etc.).
The products must be packed and returned in their original packaging and all the necessary documents accompanying them in order for the exchange / refund to be made.
In case of a defective product, our company bears the transport costs. Otherwise, these costs are borne by the customer.
Every return is made exclusively through the company General Post. In case you make a return with any other company, you bear the shipping costs.
The return possibilities are as follows:
a) credit with the creation of a coupon by us and credit there of the amount.
b) refund.
In case you want a refund and the transaction was made with a credit card, then your money will be credited back to your card. In case the transaction was made by cash on delivery, then please provide us with your bank account so that we can deposit the money within 10 days. Refunds are not accepted for gift recipients, special orders, and if the jewelry has been altered in any way (eg engraving, ring resizing, etc.).
*The refund is completed within 10 working days from the date we receive the product.
GOVERNING LAW AND OTHER TERMS
The www.vilidiris-jewellery.gr reserves the right to renew and modify the terms of transactions, after prior notification, and they will be effective from the date they are posted on the online store. Failure to exercise any of his rights www.vildiridis-jewellery.gr cannot be interpreted as a waiver thereof.
The present conditions are fully compatible with the current European and Greek law, while the users recognize the right of the company to change the provisions of these conditions, insofar as they do not concern binding legal obligations and without affecting completed situations.
If for reasons of force majeure (natural disasters, weather conditions, strikes, etc.) it is not possible to deliver the products you have ordered, we will inform you in time by phone or e-mail to determine whether you want them sent to you immediately your order. The www.vildiridis-jewellery.gr assumes no responsibility for any situation beyond its fault and will do everything humanly possible to serve you better.
PROMOTIONAL MESSAGES
The www.vildiridis-jewellery.gr provides its users with the possibility to choose their information about the new products it has on the market and about any other offers, payment arrangements, etc. by sending advertising - informational messages to their electronic or postal address or by telephone. The www.vildiridis-jewellery.gr will not misuse the above service. Users are always given the option to stop receiving advertising messages.
SECURE TRANSACTIONS
All payments made using a card are processed through the electronic payment platform "Nexi e-Comerce" of Nexi Payments Greece SA and use TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to encode it using the appropriate key.
DOSIDICIA
For any dispute, if and as long as it cannot be resolved by agreement, the Greek courts based in Thessaloniki, to which the contracting parties submit their disputes, will be exclusively competent.